WORKFORCE PROGRAMS
SmallBizRUs - Empowering INDIVIDUALS
Learn problem-solving, critical thinking, and communication skills that are often lacking in the workforce and their lives. Getting trained, nor getting a job, is not the goal. The goal is to remain gainfully employed. We design and select already vetted programs that have been proven to contribute to maintaining a high percentage retention rate.
The training program covers:
· Attitude of service excellence
· Identifying customer needs
· Thoughtful body language
· Tone of voice
· Positive word choice
· How to say “No”
· Handling angry encounters
· Exceeding expectations